At YOURFAULT, it is important to us that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer you a simple and straightforward return option.
Our return policy
We grant you a right of return within 14 days of receiving your order. Within this period you can return your items without giving any reason. We accept returns for unused, undamaged items in their original condition.
return shipment
To make the return process as convenient as possible for you, you can easily arrange your return through our customer service. They will explain exactly how to proceed.
How it works
- Contact our customer service team to initiate your return and receive further instructions.
- Pack the items securely in the original packaging and include the delivery note or a copy of your order confirmation.
- Attach the shipping label to the package and drop it off at a shipping partner near you.
- Once we have received and inspected your return, we will refund the purchase price within a few days.
Our promise
At YOURFAULT, we attach great importance to ensuring that you are completely satisfied with your purchase. If you have any questions about our return policy or need help with the return, our friendly customer service team will be happy to help.
We want you to shop with us with a smile every time. If you are not satisfied for any reason, let us know - we always find a solution.